COMMUNITY PLATFORMS
Build a community people want to belong to
Create a structured online space where members can connect, take part in discussions, join groups, attend events and build meaningful relationships — with access, privacy and moderation designed around your community.
Built with ZenCommunity and configured around the way your organisation works.
THE CHALLENGE
A community needs more than another group chat
01
Conversations become fragmented
Discussions spread across messaging apps, email and social channels make it difficult for members to know where to participate or find previous conversations.
02
Members struggle to find what matters
Important announcements, resources, events and discussions can quickly disappear in a stream of messages without a clear, organised place for the community.
03
Access becomes difficult to manage
Different people may need different levels of access, but disconnected tools make membership, private areas and permissions harder to control consistently.
04
Participation loses momentum
When the experience feels scattered or difficult to navigate, members are less likely to return, contribute and build lasting connections.
WHY IT WORKS
Give your community one clear place to connect
Bring conversations, resources, events and member activity together in a structured environment that is easier to manage and easier for people to use.
01
A clearer member experience
Members have one consistent place to return to instead of navigating between disconnected apps, message threads and social channels.
02
More meaningful participation
Structured discussions and community spaces make it easier for people to contribute, follow conversations and stay involved over time.
03
Better organisation
Keep discussions, announcements, resources and events organised so important information remains easier to find.
04
Controlled access
Create appropriate public, private and member-only areas so different parts of the community can be accessed by the right people.
05
Stronger community identity
A dedicated platform gives the community its own home, rather than making the organisation dependent on the identity and limitations of third-party social networks.
06
Easier ongoing management
Manage members, participation and community activity from a more coherent system instead of piecing together several unrelated tools.
HOW IT WORKS
From community needs to a platform people can use
We shape the platform around your members, the way they need to interact and the level of access each part of your community requires.
01
Understand your community
We establish who the platform is for, what members need to do there and how the community currently communicates, shares information and organises activity.
02
Plan the community structure
We define the spaces, groups, discussions and member journeys needed so the platform remains organised and intuitive as participation grows.
03
Configure access and participation
Public, private and authenticated areas are configured around the people who should be able to see, join and contribute to each part of the community.
04
Build and refine the experience
We configure ZenCommunity, apply your visual identity and refine the member experience across desktop, tablet and mobile.
05
Prepare for launch
We test the important member journeys, permissions and interactions before the community is opened to its intended users.
06
Support ongoing use
We help you establish a maintainable platform that can continue to evolve as your membership, activities and community requirements change.
ZENCOMMUNITY CAPABILITIES
Everything your community needs to connect and participate
We use ZenCommunity as the platform foundation, then configure it around how your organisation wants members to join, connect, participate and access different parts of the community.
01
Member profiles & onboarding
Give members their own profile and a clear route into the community, helping people establish their presence and understand where to begin.
02
Spaces, groups & discussions
Organise conversations around teams, interests, activities or community purposes so discussions remain structured and easier to follow.
03
Privacy & access
Configure public, authenticated and private areas so the right members can see and participate in the right parts of the community.
04
Moderation & administration
Provide administrators and moderators with practical controls for managing members, participation and day-to-day community activity.
05
Notifications & engagement
Help members stay aware of relevant activity and conversations without relying on one continuous stream of messages.
06
Events & community activity
Bring events and organised activities into the wider community experience so members can stay informed and involved.
WHAT’S INCLUDED
A community platform built around how your people connect
Your platform is configured as a practical working environment for members, administrators and moderators — not simply installed and left for you to figure out.
Discuss your community platform01
Community structure
A clear arrangement of spaces, groups and discussion areas based on the way your organisation and members need to interact.
02
Member experience
Member profiles, navigation and participation flows configured to make joining, finding information and contributing straightforward.
03
Access and permissions
Public, private and authenticated areas configured so the right people can see and participate in the right parts of the community.
04
Discussions and engagement
Structured discussion areas and participation tools that support ongoing conversations without everything disappearing into a single message stream.
For direct customer conversations, follow-ups and appointment journeys outside the community itself, our WhatsApp CRM can provide a complementary communication channel.
For direct customer conversations, follow-ups and appointment journeys outside the community itself, our WhatsApp CRM can provide a complementary communication channel.
05
Events and notifications
Community events and relevant notification settings configured to help members stay aware of important activity.
06
Administration and moderation
Practical administrative and moderation controls configured around the people responsible for managing the community.
BUILT FOR REAL COMMUNITIES
A community platform you can manage with confidence
We configure the platform around your organisation, your members and the responsibilities that come with running an online community.
01
Your community, your environment
Create a dedicated space shaped around your organisation rather than relying entirely on the rules, branding and changing priorities of a social network.
02
Thoughtful access control
Member access, private areas and participation permissions can be configured around the different roles and needs within your community.
03
Practical moderation
Administrators and moderators are given appropriate controls to help manage participation, community standards and day-to-day activity.
04
Designed to evolve
The platform is structured so it can continue to develop as your membership, groups, activities and community requirements change.
QUESTIONS, ANSWERED
Good to
Know.
Still wondering whether we are the right fit? Book a relaxed conversation and tell us what you are working on.
Ask us anything ↗01 Do you only work with established businesses?
Not at all. We work with growing businesses, charities and community organisations. The important thing is having a clear goal and a willingness to build thoughtfully.
02 Can you build a community platform for an existing community?
Yes. If you already have members using another platform, group or collection of tools, we can help plan how the new community structure should work and how existing content, access and member journeys should be handled.
03 Can parts of the community be private?
Yes. Community Platforms can be configured with public, authenticated and private areas, with access shaped around different member roles, groups and responsibilities.
04 What happens after the community launches?
We can help you establish a maintainable setup for administrators and moderators, and support future changes as your membership, activities and community requirements develop.
Ongoing technical maintenance and support can continue through our Website Care service.
YOUR NEXT STEP
Build a community
people want to return to.
Bring your members, conversations and activities together in a community platform designed around the way your organisation works.