COMMUNITY PLATFORMS

Build a community people want to belong to

Create a structured online space where members can connect, take part in discussions, join groups, attend events and build meaningful relationships — with access, privacy and moderation designed around your community.

Built with ZenCommunity and configured around the way your organisation works.

Discuss your community ↗Explore what’s included ↓

THE CHALLENGE

A community needs more than another group chat

Conversations become fragmented

Discussions spread across messaging apps, email and social channels make it difficult for members to know where to participate or find previous conversations.

Members struggle to find what matters

Important announcements, resources, events and discussions can quickly disappear in a stream of messages without a clear, organised place for the community.

Access becomes difficult to manage

Different people may need different levels of access, but disconnected tools make membership, private areas and permissions harder to control consistently.

Participation loses momentum

When the experience feels scattered or difficult to navigate, members are less likely to return, contribute and build lasting connections.

WHY IT WORKS

Give your community one clear place to connect

Bring conversations, resources, events and member activity together in a structured environment that is easier to manage and easier for people to use.

A clearer member experience

Members have one consistent place to return to instead of navigating between disconnected apps, message threads and social channels.

More meaningful participation

Structured discussions and community spaces make it easier for people to contribute, follow conversations and stay involved over time.

Better organisation

Keep discussions, announcements, resources and events organised so important information remains easier to find.

Controlled access

Create appropriate public, private and member-only areas so different parts of the community can be accessed by the right people.

Stronger community identity

A dedicated platform gives the community its own home, rather than making the organisation dependent on the identity and limitations of third-party social networks.

Easier ongoing management

Manage members, participation and community activity from a more coherent system instead of piecing together several unrelated tools.

HOW IT WORKS

From community needs to a platform people can use

We shape the platform around your members, the way they need to interact and the level of access each part of your community requires.

Understand your community

We establish who the platform is for, what members need to do there and how the community currently communicates, shares information and organises activity.

Plan the community structure

We define the spaces, groups, discussions and member journeys needed so the platform remains organised and intuitive as participation grows.

Configure access and participation

Public, private and authenticated areas are configured around the people who should be able to see, join and contribute to each part of the community.

Build and refine the experience

We configure ZenCommunity, apply your visual identity and refine the member experience across desktop, tablet and mobile.

Prepare for launch

We test the important member journeys, permissions and interactions before the community is opened to its intended users.

Support ongoing use

We help you establish a maintainable platform that can continue to evolve as your membership, activities and community requirements change.

ZENCOMMUNITY CAPABILITIES

Everything your community needs to connect and participate

We use ZenCommunity as the platform foundation, then configure it around how your organisation wants members to join, connect, participate and access different parts of the community.

Member profiles & onboarding

Give members their own profile and a clear route into the community, helping people establish their presence and understand where to begin.

Spaces, groups & discussions

Organise conversations around teams, interests, activities or community purposes so discussions remain structured and easier to follow.

Privacy & access

Configure public, authenticated and private areas so the right members can see and participate in the right parts of the community.

Moderation & administration

Provide administrators and moderators with practical controls for managing members, participation and day-to-day community activity.

Notifications & engagement

Help members stay aware of relevant activity and conversations without relying on one continuous stream of messages.

Events & community activity

Bring events and organised activities into the wider community experience so members can stay informed and involved.

WHAT’S INCLUDED

A community platform built around how your people connect

Your platform is configured as a practical working environment for members, administrators and moderators — not simply installed and left for you to figure out.

Discuss your community platform

Community structure

A clear arrangement of spaces, groups and discussion areas based on the way your organisation and members need to interact.

Member experience

Member profiles, navigation and participation flows configured to make joining, finding information and contributing straightforward.

Access and permissions

Public, private and authenticated areas configured so the right people can see and participate in the right parts of the community.

Discussions and engagement

Structured discussion areas and participation tools that support ongoing conversations without everything disappearing into a single message stream.

For direct customer conversations, follow-ups and appointment journeys outside the community itself, our WhatsApp CRM can provide a complementary communication channel.

Events and notifications

Community events and relevant notification settings configured to help members stay aware of important activity.

Administration and moderation

Practical administrative and moderation controls configured around the people responsible for managing the community.

COMMUNITY PLATFORM SERVICE LEVELS

Choose the support your community needs

Create a welcoming, organised space for your members, with practical help structuring groups, preparing onboarding and equipping your team to manage day-to-day activity.

Community
Essentials
Launch a focused community
£295One-off service
from
- Up to 3 groups and 1 collection
- Existing community styling adapted to your brand
- Agreed registration, visibility and access settings
- Up to 3 introductory posts using supplied content
- Available moderation settings configured
- Registration, access and posting checks
- Launch checklist
- 45-minute administrator handover
Start Your Enquiry

Recommended
Community
Professional
Organise your community and equip your team
£595One-off service
from
- Essentials service scope, expanded as follows
- Up to 8 groups and 3 collections
- Group covers and navigation using supplied assets
- Agreed administrator and moderator roles configured
- Up to 8 introductory posts and a member welcome guide
- Practical moderator checklist
- 30-day activity plan with discussion prompts
- Role, visibility and notification testing
- 60-minute administrator and moderator handover
- One follow-up review within 30 days of launch
Start Your Enquiry
Recommended for organisations needing clear community structure, welcoming onboarding and practical preparation for their moderation team.

Community
Advanced
Configure a more complex community model
£995One-off service
from
- Professional service scope, expanded as follows
- Up to 15 groups and 5 collections
- One agreed welcome or orientation page
- Up to 15 introductory posts and tailored onboarding guidance
- One assessed advanced access or support workflow
- Agreed moderation and escalation workflow
- 60-day activity plan tailored to your groups
- Workflow-specific configuration and testing
- 90-minute team handover
- Two follow-up reviews within 60 days of launch
- Assessment required before quotation
Start Your Enquiry

Starting prices cover a one-off service for an existing, suitable WordPress website. The £130 annual ZenCommunity licence and £40 basic setup fee are separate. Customers supply approved content, brand assets, community rules and policies. Higher-tier allowances replace the corresponding lower-tier allowances. Group structure, access requirements, revision limits and handover support are confirmed in the quotation. Advanced includes one agreed workflow, such as customer support, a supported LMS connection or compatible membership access, subject to assessment. Ongoing moderation, member administration, content publishing, complete website builds, migration, additional licences, hosting, bespoke development and ongoing Website Care are separate unless expressly included. Activity plans provide guidance for your team to deliver.

BUILT FOR REAL COMMUNITIES

A community platform you can manage with confidence

We configure the platform around your organisation, your members and the responsibilities that come with running an online community.

Your community, your environment

Create a dedicated space shaped around your organisation rather than relying entirely on the rules, branding and changing priorities of a social network.

Thoughtful access control

Member access, private areas and participation permissions can be configured around the different roles and needs within your community.

Practical moderation

Administrators and moderators are given appropriate controls to help manage participation, community standards and day-to-day activity.

Designed to evolve

The platform is structured so it can continue to develop as your membership, groups, activities and community requirements change.

QUESTIONS, ANSWERED

Good to
Know.

Still wondering whether we are the right fit? Book a relaxed conversation and tell us what you are working on.

Ask us anything ↗

01 Do you only work with established businesses?
Not at all. We work with growing businesses, charities and community organisations. The important thing is having a clear goal and a willingness to build thoughtfully.
02 Can you build a community platform for an existing community?
Yes. If you already have members using another platform, group or collection of tools, we can help plan how the new community structure should work and how existing content, access and member journeys should be handled.
03 Can parts of the community be private?
Yes. Community Platforms can be configured with public, authenticated and private areas, with access shaped around different member roles, groups and responsibilities.
04 What happens after the community launches?
We can help you establish a maintainable setup for administrators and moderators, and support future changes as your membership, activities and community requirements develop.
Ongoing technical maintenance and support can continue through our Website Care service.

YOUR NEXT STEP

Build a community
people want to return to.

Bring your members, conversations and activities together in a community platform designed around the way your organisation works.

Start a conversation ↗hello@chatbizsol.com