Last updated 15 July, 2025

Welcome to ChatBizSol and its related subdomains. These Terms apply uniformly across all services provided on our main domain and any related subdomains, ensuring consistency for all users. These Terms of Service (“Terms”) govern your use of our website and the services provided by ChatBizSol. By using our services or accessing our website at https://www.chatbizsol.com, you agree to comply with and be bound by these Terms. Please read them carefully.

• “We,” “Us,” “Our,” refers to ChatBizSol.
• “You,” “Customer,” “Client,” refers to the individual or business using our services.
• “Services” refers to the web design, WhatsApp CRM, Video Content Creation, SmartBio and other digital solutions provided by ChatBizSol.
• “Consumer” refers to individuals purchasing services for personal use, as defined under UK consumer law.

ChatBizSol offers digital services including, but not limited to:

• Web design and development
• WhatsApp CRM solutions
• Video Content creation
• SmartBio

The scope of services provided will be defined in the contract between us and the customer.

Pricing:

Prices are listed on our website or provided in a custom quotation. Prices are in GBP (£) and may include VAT where applicable.

Advance Payment & Milestones:

Some services will require advance payment based on specific project milestones. These milestones and payment schedules will be agreed upon before work begins.

Prepaid Subscription:

Prepaid subscriptions, such as annual or quarterly plans, are billed in advance and are non-refundable after the 14-day cooling-off period or if you have requested immediate commencement of service. You may cancel at any time to prevent renewal at the next billing cycle, but no partial or pro-rata refunds will be issued for unused time after the cooling-off period expires.

Payment Methods:

We accept payments via Stripe and other accepted payment gateways as specified on our website.

Invoicing:

Invoices will be generated upon reaching milestones or as agreed. Payment is due within 14 days unless otherwise stated.

Late Payments:

Late payments may incur interest charges in accordance with UK law. We may suspend or terminate services for overdue payments.

The terms regarding account creation, access rights, security responsibilities, and termination conditions will be specified in your individual service agreement. The level of access granted may vary depending on the service you have contracted with us.

We comply with Stripe’s strict terms; we cannot serve businesses falling under Stripe’s prohibited or restricted categories.

For more information on what constitutes a prohibited or restricted business, please refer to Stripe’s documentation: Stripe Restricted Businesses.

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers have the right to cancel a service contract made online, by telephone, or by mail within 14 calendar days of entering into the agreement.

Right to Cancel: If you enter into a service agreement with us as a consumer, you have the right to cancel your contract within 14 days of the date it was formed. No reason is required for cancellation.

How to Cancel: To exercise your right to cancel, you must inform us clearly—either by emailing enquiry@chatbizsol.com, using the cancellation form provided below, or sending a written statement declaring your decision to cancel.

Services Commencing During the Cooling-Off Period: If you explicitly request that we begin providing services during the 14-day cooling-off period (e.g. through written confirmation or checkbox agreement), you acknowledge the following:

1. You will be charged proportionally for any work already completed up to the point of cancellation.
2. If the service is fully performed during the cooling-off period (e.g. your SmartBio is completed or your WhatsApp CRM is activated), you waive your right to cancel.

This waiver is valid under Regulation 36 of the Consumer Contracts Regulations 2013, where immediate service delivery is requested by the consumer.

• Exemptions: The 14-day cooling-off period does not apply to services purchased for business purposes (B2B).
• It also does not apply once a digital service has been fully performed within the cooling-off period, following your request for early commencement.

• Consumer Contracts: If you cancel within the 14-day cooling-off period and no work has commenced, you are entitled to a full refund. If any portion of the service has been delivered before cancellation, a proportional charge will apply for work completed. Refunds will be issued within 14 days of receiving your cancellation request. If you explicitly requested that services begin during the cooling-off period and the service has been fully performed, you waive your right to cancel under UK law.
• Business Contracts (B2B): The statutory 14-day cooling-off period does not apply to services purchased for business purposes. Cancellations and refunds for business clients are subject solely to the terms outlined in the agreed service contract or statement of work.
• Prepaid Subscriptions: All annual, monthly or quarterly subscription payments are billed in advance. Customers may cancel their subscription to prevent future renewals, but no refunds (full or partial) will be issued for any unused portion once the 14-day cooling-off period has expired or been waived by requesting immediate service commencement.
• Refund Processing & Transaction Fees: Refunds will be issued to the original payment method within 14 days of confirmation of eligibility. Please note: third-party payment processing fees (e.g., from Stripe or PayPal) are non-refundable and will be deducted from the total refunded amount, unless the refund is due to an error or fault on our part.

• Completion Times: Estimated completion times for our services will be agreed upon before the project begins. Delays caused by incomplete information from the client or additional change requests may extend the timeline.
• Revisions: A specified number of revisions (as outlined in the contract or service agreement) may be included in your package. Additional revisions beyond this may incur additional charges.
• Client Responsibilities: You agree to provide all necessary materials, feedback, and access required for us to deliver the services. Delays in receiving these may affect the agreed delivery schedule.

ChatBizSol is committed to protecting your personal data and ensuring compliance with the UK GDPR.

• Data Collection: We only collect and use personal data that is necessary for providing our services. This may include your name, contact details, and any other information necessary for the completion of your project.
• Data Retention: We retain your data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
• Your Rights: You have the right to access, correct, or delete any personal data we hold about you. You can exercise these rights by contacting us at enquiry@chatbizsol.com.

• Ownership: Ownership transfers upon full payment unless specified otherwise. Third-party licenses remain subject to their terms.

• Our services are provided “as-is.” Liability is capped at the amount paid for the services, to the extent permitted by law.

• These Terms are governed by English law. We encourage informal resolution first. Failing that, ADR or mediation/arbitration may apply. Contact The Ombudsman Service for unresolved disputes.

• Alternative Dispute Resolution (ADR):

  If a dispute cannot be resolved through informal negotiation, consumers may opt for Alternative Dispute Resolution (ADR) as an alternative to court proceedings. ADR allows disputes to be resolved in a cost-effective and timely manner.

  ChatBizSol is committed to seeking a resolution through a certified ADR provider. In the case of an unresolved dispute, you may contact:

  Name: The Ombudsman Service
  Website: https://www.ombudsman-services.org
  Email: enquiries@ombudsman-services.org
  Telephone: 0330 440 1614

  If the dispute is not resolved through ADR, you may still have the right to bring legal action before the courts.

• Mediation/Arbitration: In cases where ADR is not chosen or successful, either party may opt for mediation or arbitration, which can be arranged in accordance with UK Arbitration rules. Arbitration decisions will be binding on both parties.

• We reserve the right to update Terms without prior notice. It is your responsibility to review them periodically.

• If any provision is invalid, the remaining provisions continue in effect. These Terms and any agreements represent our entire agreement. Rights cannot be assigned without consent.

If you have any questions or concerns about these Terms, please contact us at

ChatBizSol

Address: 1 The Triangle, London NW9 0AE
Email: enquiry@chatbizsol.com
Website: https://www.chatbizsol.com

(If you wish to cancel your contract, you may use this form)

To: ChatBizSol
Email: enquiry@chatbizsol.com
I hereby give notice that I cancel my contract for the provision of services as follows:
[Insert details of services here]

Name:
Address:
Date: